One of our leading Tameside distributors / manufacturers are looking to recruit an additional Customer Service advisor to join their small but very busy after sales team.

Some duties include but are not limited to:

Responsibilities

• Printing off emails from Customer care inbox and Customer Experience inbox
• Checking if emails have already been logged on the in-house system
• Liaising with customers and carriers via phone and email
• Working closely with all departments Order input, tele-sales, credit control, warehouse, marketing, and sales people
• Logging queries on the in-house computer systems (current and new)
• Compiling letters and emails to send with the POD’s, delivery notes etc to customers
• Adding details to spreadsheets for further analysis
• Chase up queries in line with SLA’s as agreed
• Filing, scanning, reception cover etc. as required

Person specification: 

• At least 2 years office experience in a customer services role
• Proficient on all Microsoft systems, Word / Excel
• Good communication skills, in person and over the phone
• Excellent attention to detail and problem solving skills
• Ability to follow Service Level Agreements
• Proactive
• Positive mindset
• Organized
• Ability to work well within a team setting
• Ability to be flexible
• Ability to work well under pressure and to be calm and polite at all times
• Friendly, approachable nature
• Good interpersonal skills

The Package:

• Salary:                   £22,600 pa
• Bonus:                  £500pa time and attendance bonus
• Hours:                   40 hours per week
• 8.00 am to 5.00 pm Monday to Friday, 1 hour unpaid lunch on a Monday, 45 minutes Tues – Fri with a 3.00 pm early finish every other Friday.

Holidays:

• 23 days plus bank holidays. Rising to 25 days after length of service
• Shut down over Christmas period

Other Benefits:

• Free on-site parking
• Free tea, coffee, toast and fruit
• Access to company money saving scheme, giving savings and cash back to over 800 retailers Staff discounts.

Bennett Staff Bureau acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Office, Warehousing, Manufacturing, Logistics, Industrial and all categories of Catering staff.

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We aim to respond to all successful applications within 7 days. If you haven’t been contacted within this time, your application will have been unsuccessful, and your details will not be held. We apologize that we are unable to contact everyone in person and thank you for your interest.