One of our industry leading specialist firms, are looking to recruit a Service Support Engineer for the North. Head office is located in the UK, but solutions are deployed globally.

They pride themselves in fostering a genuine team culture, employing the brightest minds and work collaboratively across different functions to deliver world class projects.

Role Summary

We have a position available based in the north of England.

This role will sit within our customer helpdesk and provide day to day support to our customers who are logging support tickets/calls in conjunction with our existing helpdesk team, along with the ability to provide customer site visits when required for issues that can’t be resolved remotely in a timely manner.

As a Service Support Engineer, your role will include.

• Ability to communicate well over the telephone and during customer facing site visits.
• Identify and escalate issues to relevant departments, when necessary, which may be outside of the normal customer support issue.
• Provide support to our customers via a Help Desk and onsite visits as required.
• Upskill the existing helpdesk team members with your own knowledge as required.
• Provide a mechanism for second line support escalations as required.
• Pro-actively looking for additional farmed income opportunities from the helpdesk and customers, such as equipment/software upgrades in our existing customer base.
• Perform Annual Health Checks

Required Skills & Experience

• Basic understanding of device communications/protocols.
• A good understanding of TCP/IP networks and protocols.
• A good understanding of Microsoft SQL and associated tools.
• A good understanding of Microsoft Windows Server and Desktop Operating Systems.
• Strong appetite to learn, be proactive, and use our own software and 3rd party software systems to deliver the required solution.
• You will take an innovative approach to problem solving and be able to utilize and share knowledge with others in the team and across the company.
• Ability to prioritize issues and escalate when necessary.
• Ability to plan and schedule work as and when required.
• Excellent client facing skills.
• You will be flexible and willing to undertake support across other areas of the business.  Notice always provided.
• Passport and driving license.
• NVQ2 in Electrical Engineering or higher

Personal profile

Self-confidence to challenge assumptions, great attention to detail, team-player, friendly with an enthusiastic service-minded “can do” manner towards colleagues, customers, and suppliers. Smartly presented and professional outlook, work ethic and attitude.   Self-motivated and keen to learn.

Benefits & Remuneration

• A highly competitive, above industry standard basic salary.
• A Company Vehicle
• A laptop and phone will be made available as part of the role.
• Holidays 33 days Jan – Dec,
• pension is met up to 8%.
• access to vehicle.

Bennett Staff has been successfully placing candidates since 1958 and acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Office, Warehousing, Manufacturing, Logistics, Industrial and all categories of Catering staff.

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We aim to respond to all successful applications within 7 days. If you haven’t been contacted within this time, your application will have been unsuccessful, and your details will not be held. We apologize that we are unable to contact everyone in person and thank you for your interest.