Bennett Staff are working with a client based in  Hyde; Cheshire to recruit for a Customer Service Manager to join their team on a permanent basis. 

About The Role

• Oversee daily operations of the Customer Service department, ensuring efficient workflows and high-quality service, allocating daily tasks and leading morning briefings
• Lead, mentor and supervise a team of Customer Service Representatives, fostering a positive work environment
• Analyze customer feedback and performance metrics to identify areas for improvement and implement necessary changes striving for a 98% plus customer service rating
• Communicate effectively with customers to address enquiries, resolve issues, and ensure satisfaction.
• Collaborate with other departments to streamline processes and improve overall customer experience
• Manage escalated customer complaints with professionalism and empathy, ensuring timely resolution
• Prepare reports on team performance, customer satisfaction levels, and operational efficiencies
• Managing team workload and supporting where necessary with the processing of sales orders
• Hold quarterly 1-2-1 team meetings

About you

• To be considered for this role, they ask that you hold all of the below skills and experience;
• You must be an experienced leader who has led teams in a fast paced environment
• You must be strong communicator, skilled at various types of conversations from team briefs to one on one
• You must be a great problem solver who can work with their teams to overcome challenges
• You enjoy developing teams
• You have the proven ability to analyse data effectively to inform decision-making processes
• You have the proven capability to manage multiple tasks whilst maintaining attention to detail
• You enjoy a hands on approach, willing to get stuck in alongside the wider team
• You thrive on providing outstanding customer service and enhancing the customer experience
• You take pride in building on existing and new customer relationships
• Experience in SAGE advantageous but not essential

Working Hours:

• 8.00am to 5.00pm – Monday to Friday. (Some flexibility may be required).

What We Offer

• 25 days annual leave + BH
• Competitive Salary £30k to £40k (D.o.E).
• Statutory Pension
• Quarterly Rely On Me Bonus
• Company performance related bonus scheme
• Share Purchase Scheme
• On site parking
• An inclusive, fun and supportive environment

Bennett Staff Bureau acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Office, Warehousing, Manufacturing, Logistics, Industrial and all categories of Catering staff.

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We aim to respond to all successful applications within 7 days. If you haven’t been contacted within this time, your application will have been unsuccessful, and your details will not be held.

We apologize that we are unable to contact everyone in person and thank you for your interest