OFFICE / CUSTOMER SERVICE MANAGER - Oldham (OCMJN)

Our ever-growing Oldham client require a pro-active Office/Customer Service Manager to provide leadership for all related processes.

The successful candidate will be responsible for managing customer enquiries, supporting internal departments, monitoring service levels, and ensuring that customers receive a high standard of communication throughout their journey. This role requires strong leadership, organisational skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

Customer Service

• Manage the customer service function and ensure excellent levels of customer care.
• Handle escalated customer enquiries and complaints professionally and efficiently.
• Monitor customer communication throughout the customer journey.
• Work closely with Sales, Surveying, Production, Delivery, and Installation teams to resolve customer issues.
• Identify trends and recurring issues and implement improvements.
• Maintain high levels of customer satisfaction and service standards.

Office Management

• Oversee the day-to-day running of the office.
• Manage and support office-based staff.
• Review workloads and ensure tasks are completed within agreed timescales.
• Develop and improve office processes and procedures.
• Produce reports and performance information for management.
• Assist with recruitment, onboarding, and training of office personnel where required.

Team Leadership

• Lead, motivate, and develop the customer service and administration teams.
• Conduct regular team meetings and performance reviews.
• Ensure team members are trained and supported in their roles.
• Promote a positive and professional working environment.

Skills & Experience

• Previous experience managing a customer service or office-based team.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Experience handling customer complaints and conflict resolution.
• Good IT skills, including Microsoft Office.
• Strong attention to detail and problem-solving ability.

Personal Attributes

• Professional and approachable.
• Customer-focused with a positive attitude.
• Strong leadership and decision-making skills.
• Able to work independently and as part of a team.
• Highly organised with excellent attention to detail.

In return, our client offers:

• Competitive salary based on experience.
• Supportive working environment.
• Opportunity to influence and improve business processes.
• Ongoing training and development.
• Long-term career opportunities within a growing business.
• Hours are 9am to 5.30pm Monday to Friday
• 25 days holidays + bank holidays!