South Manchester
£24000 to £24000 PA Permanent

As a Customer Service Representative, you’ll be at the forefront of ensuring customer satisfaction and driving their commitment to excellence.

Responsibilities include proactively resolving customer concerns promptly and efficiently; investigating and resolving customer complaints in a timely manner; collaborating with dealers and suppliers to process orders and provide timely updates; and assisting customers with in-life queries regarding their vehicles.

You’ll have experience working in a customer service or after-sales support role. You will be expected to be self-motivated and work as part of a team. Excellent communication skills and resilience, coupled with a strong attention to detail and a good telephone manner, are also essential to the role.

In return, they offer a competitive salary of £24,000 per annum, rising to £25,000 per annum after six months. You will also be entitled to a range of company benefits after a qualifying period, including a workplace pension scheme, paid birthday leave, training and development opportunities and long service rewards.

The position is based at their offices in South Manchester, which has excellent public transport links. This is a fantastic opportunity to work for a market-leading business with a collaborative team that values your contributions and fosters a positive work culture.

Desired Skills & Experience

  • Communication Mastery: Exceptional skills in verbal, written, and interpersonal communication for effective customer interaction both in writing and over the phone.
  • Record-Keeping Expertise: Proficient in gathering, recording, and accurately reporting information essential for delivering excellent customer service.
  • Front-line Customer Service: Hands-on experience in front-line customer service, with a focus on providing effective solutions and support.
  • Documentation Accuracy: Skilled in maintaining accurate and detailed records of discussions or correspondence with customers.
  • Organizational Proficiency: Strong organizational skills coupled with the ability to prioritize tasks effectively.
  • IT Proficiency: Proficient in IT skills to facilitate administrative tasks and customer service.

What else you need to know: 

  • 9 – 5.30pm Monday to Friday
  • 20 days holidays plus stats
  • Company parking and kitchen

Bennett Staff acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Office, Warehousing, Manufacturing, Logistics, Industrial and all categories of Catering staff.

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We aim to respond to all successful applications within 7 days. If you haven’t been contacted within this time, your application will have been unsuccessful, and your details will not be held. We apologize that we are unable to contact everyone in person and thank you for your interest

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